Return & Refund Policy

1. Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it for a refund or exchange, subject to the terms below.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging with all tags, manuals, and accessories included.
• The return must be initiated within 2 days of the delivery date.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at whats App +91 9867536342 to obtain a Return order number.
2. Pack the item securely in its original packaging, including the copy of the original receipt.
3. Ship the return package to the given address on whats App

4. Return Shipping Costs

• Customers are responsible for paying the return shipping costs.

5. Refund Policy

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

6. Late or Missing Refunds

If you have not received your refund after 10 business days:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you have done all of this and still have not received your refund, please contact us at whats App +91 9867536342

7. Exchanges

Please read this policy thoroughly before making a purchase. Ignorance of the policy will not be accepted as an excuse.

• Contact us within 3 days of receiving your order in case of any damage, wrong item, or missing pieces. We require a full unboxing video of the parcel with the issue visible, without any pause or cut.
• Business Rules:
  • We Dispatch only after your final confirmation.
  • No exchange, return, or refund on personal dislikes. Get detailed information on WhatsApp.
  • We understand that preferences vary and do our best to cater to different tastes.
  • For Returns or exchanges, we need the parcel in its original condition to proceed with the refunds.
• Video Verification:
  • A 360-degree unboxing video is mandatory for damaged, wrong, or missing items in case of returns and exchanges.
  • Report the issue within 24 hours of receiving the parcel.
• Exchange Process:
  • Customers are responsible for shipping costs in case of an exchange.
  • No exceptions will be made to this policy.
• RTO (Return to Origin):
  • In the case of RTO, customers must cover RTO and reshipping fees.
  • No refund will be provided under any circumstances.

8. Contact Us

If you have any questions about our Return and Refund Policies, please contact us:

Thank you for choosing Golden Watch India. We appreciate your understanding and cooperation. If you have any questions, feel free to contact our customer support. Happy shopping! Connect on WhatsApp for more details here- +91 9867536342 or click the link here.